Adverse Weather conditions - Questions & Answers

Customers who have booked flights through Real Gap – departing from the UK

 

Should I go to the airport?


Unless advised otherwise by Real Gap, your airline or the airport, you should assume that your flight will operate as planned. Where flights are still showing as operational (even if delayed) you should travel to the airport for departure. If you do otherwise and miss the flight you will be liable to pay cancellation charges.


Will you let me know if my flight is delayed or cancelled?


If we know that you are likely to be affected by the closure of any UK or connecting airports, we will notify you as soon as possible. However as this is likely to be a fluid situation we can’t guarantee this and would advise you to check your flight departure details on the relevant airport websites or with the airline directly.


What should I do if my flight is delayed or cancelled?


Where we are notified of a flight cancellation either the airline or ourselves will do our best to rebook you on the next available operational flight to enable you to join your programme.


Where there are delays and cancellations on the outbound flight, the airline has a duty to provide passenger care and assistance including meals, refreshments and overnight accommodation relative to the length of delay time. This applies to all airline flights departing from European airports both EU and non EU carriers. You can find out more about passenger rights in relations to the airlines from www.caa.co.uk .


What if I am delayed joining my programme?


We will make every reasonable effort to ensure that you are able to join the programme after a delayed start.


What if I have regional flights in the UK


Our policy applies where all flights, including regional flights connecting with an international flight have been booked through REAL GAP.


Where you have booked your own regional connecting flights independently, we cannot be responsible for missed connections and cannot provide a refund in the event of your regional flight being cancelled.


Customers who have booked flights through Real Gap – returning to the UK


Will you help me if my flights is delayed or cancelled?


In the event that you experience delays and cancellations on your return journey home to the UK we will work through our local partners and airline representatives to secure you on the earliest possible alternative departure or provide assistance to secure alternative travel arrangements.


What if I am stranded at a connecting airport due to my onward flight being cancelled or delayed.


With regards to connecting flights, once customers have boarded flights, the airline has a duty to look after passengers and to provide accommodation if required. Based on our previous experience we advise that you do not accept offers from airlines to take flights to travel to hubs in Europe without confirmed and airline guaranteed onward flights back into the UK, unless you are willing to take on yourself any additional expense and arrangements for your onward journey home to the UK.


Customers who have booked their own flights – travelling from the UK


Will you help me if my flights is delayed or cancelled?


We will provide whatever advice or information we can that will help you to join your selected programme. However, you will need to be in regular contact with your airline or travel agent to make any required changes to your flights.


What should I do if my flight is delayed or cancelled?


Inform Real Gap/itoi as soon as possible. You should keep in close contact with your airlines and keep an eye on the airport websites to ensure you have the latest information as it is your responsibility to ensure you arrive at the joining point for your programme on time.


Where there are delays and cancellations on the outbound flight, the airline has a duty to provide passenger care and assistance including meals, refreshments and overnight accommodation relative to the length of delay time. This applies to all airline flights departing from European airports both EU and non EU carriers. You can find out more about passenger rights in relations to the airlines from www.caa.co.uk .


Will my programme wait for me if I am late arriving?


Unless otherwise notified, you should assume that the programme will operate as planned. For tours we may be able to make arrangements for you to catch up with the trip, however this will be at your own cost (but maybe recoverable on your travel insurance).

 

Customers who have booked their own flights – travelling back to the UK


Will you help me if my flights is delayed or cancelled?


Whilst our services cease once you have finished your programme, we along with our local partners will obviously provide whatever advice or information we can that will help at the time.


What should I do if my flight is delayed or cancelled?


In the event that you experience delays or cancellations on your return journey home to the UK you should liaise directly with the airline representatives to secure alternative travel arrangements.


All EU airlines have a duty of care to passengers (whether flying within the EU or returning from outside the EU back to Europe).


Where there are delays and cancellations on the return flight, the airline has a duty to provide passenger care and assistance including meals, refreshments and overnight accommodation relative to the length of delay time. You can find out more about passenger rights in relations to the airlines from www.caa.co.uk .


What if I am stranded at a connecting airport due to my onward flight being cancelled or delayed.


With regards to connecting flights, once customers have boarded flights, the airline has a duty to look after passengers and to provide accommodation if required. Based on our previous experience we advise that you do not accept offers from airlines to take flights to travel to hubs in Europe without confirmed and airline guaranteed onward flights back into the UK, unless you are willing to take on yourself any additional expense and arrangements for your onward journey home to the UK.