Currently, we are prioritising our travellers with the closest departure dates, and greatly appreciate your patience during this time.
What is the status of my future trip?
We are in the process of contacting all of our travellers who are due to travel soon, in order of departure date.
For customers due to travel further in the future, we will be closely monitoring the situation and will evaluate the FCO advice and local entry restrictions nearer the time of your trip. If you would like to postpone your trip, please see the section below.
As you can appreciate, the travel situation regarding the Coronavirus outbreak is a fluid situation, changing regularly. All information and updates are subject to change without warning, and for the latest information regarding your travel plans, you should contact your travel co-ordinator or check the latest FCO advice.
What if I want to postpone my place on a trip?
If you want to postpone your trip, please contact your travel co-ordinator via email and they will be happy to assist you and outline your options regarding changing your start date or trip. You can contact them at [email protected]
If you are currently overseas: Returning to the UK
You should speak to your airline directly in regards to changing your ticket, or if you require a new flight you should book that directly with the relevant airline. Rules and regulations are changing all the time and it is imperative that you check local government and FCO advice about onwards travel, especially in regards to transiting through other countries.
If you are struggling to find flight availability returning to the UK you should contact your local British Embassy for information and assistance, and you should also check the latest FCO advice, including individual country pages. The FCO has advice about how to return to the UK and what you should do if you cannot return at this time.
Many British Embassies around the world are updating British Citizens in-country via social media - particularly Twitter and Facebook. Some embassies are also setting up forms and contact lists where you can register, so you can be informed of any new flight availability or other developments. In addition to your local embassy, you can also contact your travel insurance provider about what they may cover under your policy.
I am looking to book a trip for the future
We have many people booking trips, especially for 2021 and beyond. We want to ensure our travellers have the flexibility and peace of mind to ensure they can book with confidence. We are running some great offers and incentives at the moment, such as free date changes, should you want to postpone your trip at a later date.
As we offer so many trips in so many different destinations, we don't have a blanket policy for all of our trips - so simply see the special offers page for the latest information and booking policies, or contact one of our friendly travel advisors who will talk you through your options.
Remember - if you book a trip now you can do so with just a deposit, and you aren't required to book flights at the same time. That said, many airlines are also offering flexible booking policies, so it's worth getting in contact with our flights partner Real Flights to see what options you have.
Last updated 4th June 2020.